Privacy Policy

1. Who We Are

Nova is an open-source WhatsApp AI agent for e-commerce, built and maintained by Hetu Labs. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

We collect minimal information necessary to provide our services:

• Email address — collected when you join our waitlist. Used solely to notify you about Nova updates and availability.
• Usage data — basic analytics such as page views and referral source. We do not use cookies for tracking.
• IP address — temporarily processed for rate limiting and abuse prevention. Not stored persistently.

3. How We Use Your Information

• To send you updates about Nova (waitlist communications)
• To prevent abuse and ensure service availability
• To improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Self-Hosted Deployments

Nova is open-source software that you can self-host. When you deploy Nova on your own infrastructure, your data stays on your servers. We have no access to data processed by self-hosted instances. You are responsible for your own data handling and compliance when self-hosting.

5. Data Retention

Waitlist email addresses are retained until you request removal or until the waitlist is no longer active. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Third-Party Services

Our website may contain links to third-party services (e.g., GitHub). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of communications at any time
• Request a copy of your data in a portable format

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your data, reach out to us at hetu-labs.com.